When a client speaks on your behalf
I was speaking the other day with the director of a consultancy who does not want to “waste his time” encouraging clients to speak at our conference, time he can better spend selling to them.
Isn’t he missing a trick?
I have seen the powerful impact on others when someone enthuses or moans about their experience of a service. And isn’t it great to give all your clients an opportunity to brag about their accomplishments, and for you to benefit from the associated glow of exposure?
The consultancy’s area of expertise is apparently “people communicating with other people”.
Hmmmm.

